Every CEO should be an undercover boss for the day. The information your managers never give you would amaze you. On a recent episode of “Undercover Boss” a CBS reality show, the head of a US drive-through food chain broke his cover during filming and shut down a restaurant on the spot, because of how [...]
Nobody likes change and some of us hate it. As a leader, your job is to get others to want to change. I remember when I had a Palm as my smart phone and tried to transition to a blackberry. Didn’t work for me. My husband suggested an iPhone, I wasn’t even going there. However, [...]
Whether you’re a manager or a leader (you can be both) you need to know the business well. But, a leader is someone who has the capacity to create a compelling vision that takes people to a new place, and to translate that vision into action. Leaders draw other people to them by enrolling them [...]
