“The truth of the matter is that you always know the right thing to do… the hard part is doing it!” U.S. Army General H. Norman Schwarzkopf Likewise, the answer to most business problems is usually obvious as well. Consider this – when was the last time you were really stumped for a solution to [...]
A leader must have courage; a leader must act in a courageous manner and so on. While this is true, it is only part of the story about courage and the workplace. As we shall see, the virtue of courage must run throughout an organization or company – from bottom to top – in order [...]
Organizations seek out my assistance in helping them make their organizations better. “Better” might mean more effective leadership, higher performance, improved employee retention, effective compensation plans, improving team performance or simply creating a more cooperative, positive work environment. After a thorough assessment of a client’s current operation and needs assessment, I am in a better [...]
Innovation has always been a business necessity. How many times have you worked with individuals or teams that work really hard, but not always in the most effective way. I am sure you heard the mantra “work smarter, not harder”. Art Markma, a professor of psychology at the University of Texas and director of the [...]
Formal employee recognition programs can be effective, but many formal programs only pay lip service to recognizing employee performance. Real praise should reward effort and accomplishment, reinforce positive behaviors, build self-esteem and confidence, and boost motivation and enthusiasm. Do your formal recognition programs accomplish all that? I’m guessing maybe not. Here are four informal and [...]
Every CEO should be an undercover boss for the day. The information your managers never give you would amaze you. On a recent episode of “Undercover Boss” a CBS reality show, the head of a US drive-through food chain broke his cover during filming and shut down a restaurant on the spot, because of how [...]
http://www.healthcareitnews.com/best-hospitals-content/universal-laws-workplace-satisfaction
Two elements of leadership,” trust” and “service” unfortunately, aren’t always obvious to analytical types whose focus is primarily on metrics and results. A leader however isn’t the person with all the answers. Rather, a leader is the catalyst for influencing others to overcome obstacles, find solutions, and seize and create opportunities. Leadership begins with trust, [...]
Hey, boss! Remember how you asked me what I really thought? Well, I thought about it and decided I really don’t think it’s in my best interests to tell you. In my role it has always been critical for me to tell my boss the truth and it isn’t always pretty and I do provide [...]
The shaky economic and employment climate in the U.S. continues to make headlines. In a recent poll of 1,857 U.S.-based employees identified another issue for employers to worry about: a lack of employee trust in management. Among the findings: Only 14 percent of respondents said they believe that their company’s leaders are ethical and honest. [...]
