Anamcgary's Blog

Leadership thoughts from PeopleFirst HR

The key to creating great employees

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It’s hard to forget your first job learning office protocol, building a rapport with the team, impressing your boss and meeting the ever-intimidating CEO. You may have felt eager to be noticed or eager to just blend in — either way, there were likely moments of discomfort that you do not want to revisit anytime soon.

Similarly, you may recall the moment you first engaged with your mentor. The way that person took you under his or her wing, made you feel confident and inspired you to become the  leader you are today.

As leaders, we all want to be like our mentors but are cognizant of the intimidation factor that often comes with being a CEO.  It’s no secret that the best teams are made up of happy people who feel respected, appreciated and challenged in the workplace. I have experienced first hand how connecting with people makes them feel at ease in the workplace and much happier and therefore more productive.

Paul Damico, president of Atlanta-based Moe’s Southwest Grill recently told SmartBusiness his strategy for developing his workforce is creating relationships.  Below are some of the ways
this CEO builds relationships with his employees and stays plugged into his organization.

The best meetings are one on one

One way I connect with a team is by having one-on-one meetings with associates at all levels of the organization. As a rule, no one says no to a one-on-one. As the name implies, it is a face-to-face meeting with just me.  It provides a dedicated time to discuss ideas, feedback, goals, personal development or anything the associate wishes to discuss.  When someone within the organization, whether it’s me, a member of the executive team or an associate, requests a one-on-one, all parties know that no one is ‘in trouble,’ as is often assumed when you’re called into the boss’s office.

Not only are these meetings helpful for the team but also for me to keep my finger on the pulse, offer recognition, provide coaching and/or hear great suggestions.

Live the open-door policy

On my office door I have a sign that reads ‘This wood panel may look closed, but it’s open — no, really, come in.’ I want to be sure everyone knows, quite literally, that I have an open-door policy. I want the team to feel free to pop their heads in and ask a question or pull me into an impromptu meeting at any time.

I have found that the team can run faster and leaner with this policy in place. We can make decisions and go through the proper approval channels in a speedy manner when we eliminate the need to have a meeting to discuss setting up a meeting for another meeting. We’ve all been there.

Get personal

Another way I connect with my team members is by making the effort to get to know every one of them personally. I make it a goal to ask them about their personal lives, interests, families and goals. In fact, when we do our annual goal-planning sessions, we ask that associates include personal goals on their list. We find that if you’re fulfilled outside of work, you’ll be happier
on the job. A happy associate is, more often than not, a more productive one.

Mi casa es su casa

I think one of the most effective ways to instantly break down the barriers between myself and the members of my team is to open up my home. When we have company parties, I like to host them at my house with my family. When possible, we have the team invite their spouses, and we keep the vibe very laid back.

One of the guiding values at Moe’s Southwest Grill is to be yourself. We go out of our way to ensure everyone feels comfortable to do just that.

Next time you see the newest member of your team quietly lingering outside your office door, tell them to come in, just like your mentor may have done to you many years ago, and get to know them. And if all else fails, you can always just hang a sign on the door.

 

Author: anamcgary

Ana McGary is a seasoned Human Resources and business professional with over 25 years of human resources management and executive leadership experience in Fortune 500 organizations, large and small companies in various industries. Ana is a results oriented HR Business consultant who offers business leaders and executives human resources and business guidance and solutions that enable them to grow and retain their employees and customers. She founded PeopleFirst Enterprises, Inc. in April 2010. PeopleFirst offers human resources practices, guidance and outsourcing services to emerging, small and midsize businesses in the Southeast market. In today’s changing world, capital is scarce. Because PeopleFirst is smaller than some of its larger competitors, we are able to provide similar services that are not pre-packaged and are designed to meet the business needs of each customer at a significantly lower expense. Ana’s areas of expertise include all aspects of human resources management, employment and labor laws, leadership development, multi-site operational management, operational policies, processes and procedures, staff performance optimization, benefits/compensation design, merger/acquisitions integration, and management and executive coaching. Her passions include organizational effectiveness, leadership coaching & development, facilitating individuals, teams and organizations to reach their maximum performance. She has written several articles for business publications and speaks at several conferences throughout the year. Ana has consistently been recognized by her customers as an exceptional communicator and professional adviser. Ana maintains her Professional Human Resources certification as well as her Paralegal certification requirements. She is an active member of The Society for Human Resources Management, nationally and within several southeast chapters. She is also a member of the International Coach Federation and the Georgia Coach Federation. Ana serves as a Board Member for It’s the Journey, Inc. A Georgia based charitable organization and producers of The Atlanta 2-Day Walk for Breast Cancer. She is also a member of the Georgia Hispanic Chamber of Commerce and is fluent in Spanish. PeopleFirst’s approach to Human Resources is partnering with executives, presidents, vice presidents, directors and business owners in managing the human side of the ever changing world of business. We combine creative strategy with tactical leadership to help organizations meet their desired business objectives.

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