Anamcgary's Blog

Leadership thoughts from PeopleFirst HR

Poor Performance or Lack of Communication

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Recently one of my clients shared his frustration with one of his employees over what he perceived as a consistent shortcoming on the employee’s part. My client felt that this employee’s consistent failure to perform one task in a particular manner was unacceptable and he wanted me to help with taking disciplinary action.

I asked my client if he ever communicated his expectation of the specific criteria he was looking for in this report, i.e. content, format, the importance of presenting it this way. My client said no, but he should know this stuff, its common sense, he’s been here a while.

I then gently advised my client that he was really at fault here. I explained that if we have not clearly communicated our expectations to someone, then we have no right whatsoever to be irritated when that someone falls short of those expectations. To expect an employee (co-worker, friend, off-spring or spouse for that matter!) to meet expectations that have never really been communicated is simply unrealistic and sets that person up for failure.

A key component of communication in leadership is the ability to set our team up for success, by clearly defining what is expected of them and the manner in which you visualize those expectations being met. Then, if they have a different vision for how this task can, or should be accomplished, they have an opportunity to bring their adaptation of ideas to you for input and/or approval. Otherwise, they may proceed with their own ideas and when those efforts are met with disapproval, it can be disheartening and dis-empowering.

Clearly, there are times when a leader needs to give their team wings to fly with their own ideas and their own processes. In those situations, the leader needs to praise the positive results and/or let their team deal with the consequences and fix the problem if those process doesn’t work out.

But in those situations when a specific expectation is an imperative, respectful leadership and respectful communication requires that those parameters are clearly established up front.

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Author: anamcgary

Ana McGary is a seasoned Human Resources and business professional with over 25 years of human resources management and executive leadership experience in Fortune 500 organizations, large and small companies in various industries. Ana is a results oriented HR Business consultant who offers business leaders and executives human resources and business guidance and solutions that enable them to grow and retain their employees and customers. She founded PeopleFirst Enterprises, Inc. in April 2010. PeopleFirst offers human resources practices, guidance and outsourcing services to emerging, small and midsize businesses in the Southeast market. In today’s changing world, capital is scarce. Because PeopleFirst is smaller than some of its larger competitors, we are able to provide similar services that are not pre-packaged and are designed to meet the business needs of each customer at a significantly lower expense. Ana’s areas of expertise include all aspects of human resources management, employment and labor laws, leadership development, multi-site operational management, operational policies, processes and procedures, staff performance optimization, benefits/compensation design, merger/acquisitions integration, and management and executive coaching. Her passions include organizational effectiveness, leadership coaching & development, facilitating individuals, teams and organizations to reach their maximum performance. She has written several articles for business publications and speaks at several conferences throughout the year. Ana has consistently been recognized by her customers as an exceptional communicator and professional adviser. Ana maintains her Professional Human Resources certification as well as her Paralegal certification requirements. She is an active member of The Society for Human Resources Management, nationally and within several southeast chapters. She is also a member of the International Coach Federation and the Georgia Coach Federation. Ana serves as a Board Member for It’s the Journey, Inc. A Georgia based charitable organization and producers of The Atlanta 2-Day Walk for Breast Cancer. She is also a member of the Georgia Hispanic Chamber of Commerce and is fluent in Spanish. PeopleFirst’s approach to Human Resources is partnering with executives, presidents, vice presidents, directors and business owners in managing the human side of the ever changing world of business. We combine creative strategy with tactical leadership to help organizations meet their desired business objectives.

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